Creating an audit trail for seller actions
What to record for offers, messages, orders, stock, roles, payments, support sessions, and security events.
Record business intent and result
An audit event should identify the workspace, actor, device when relevant, event type, entity, timestamp, and safe metadata. For automation, store the rule or profile version and the resulting external checkpoint.
Do not put cookies, raw tokens, passwords, or unnecessary buyer content into logs.
Separate operational and audit retention
Operational logs can have a shorter retention because they are noisy. Security and financial audit events may need longer retention. Conversation bodies can use a separate privacy setting and deletion schedule.
Deletion should remove or anonymize personal content while retaining legally necessary financial records according to the applicable policy.
Make audits useful
Filters by member, device, game, order, action, result, and date turn audit data into an operations tool. Exports should respect permissions and redact sensitive fields.
Owner Admin actions require their own audit trail because they can affect subscriptions, devices, limits, and access.